Leadership Team
Our Team
Phuong Cardoza, LPC
Group Director & Chief Executive Officer
Phuong Cardoza, LPC
Group Director & Chief Executive Officer
Experienced Chief Executive Officer with a strong background in the mental health industry. Proven leadership across various executive roles within the Universal Health Services system, driving behavioral health hospitals to achieve the highest levels of patient care and operational success. Expertise includes operations management, healthcare management, marketing strategy, administration, intake and admissions, as well as a Licensed Professional Counselor (LPC). Holds a Master’s degree in Clinical Psychology from the University of Texas at Permian Basin. Skilled in fostering organizational growth while maintaining a patient-centered focus.
Dr. Arif Shoaib
Medical Director
Dr. Arif Shoaib
Medical Director
Dr. Shoaib was born in Karachi, Pakistan. He graduated from Sind medical College Karachi. He conducted research at UT Houston, on Schizophrenia, Bipolar disorder and Depression. He has authored several papers on depression, anxiety and bipolar disorder. He completed his internship in psychiatry at Duke University in Durham, NC, General Adult Psychiatry at Baylor College of Medicine-Houston, and Fellowship in Child and Adolescent Psychiatry at UT Houston. After completing training at UT Houston, he worked as medical director of the children’s unit for two years.
Dr. Shoaib has participated in medical missions to Kosavo and Kashmir, helping people traumatized by war and earthquake, respectively. He also volunteered at Houston Shifa Clinic, a faith based organization that helps indigent people, with healthcare needs.
Currently, he is the Medical Director at West Oaks Hospital. Dr. Shoaib treats patients with depression, anxiety disorders, bipolar disorder, schizophrenia, PTSD, ADHD, and substance abuse disorders.
Kevin Simmons, RPh
Director of Pharmacy
Kevin Simmons, RPh
Director of Pharmacy
Kevin joined West Oaks Hospital in 2003 as the Director of Pharmacy. Kevin has a deep and profound passion to provide excellent patient care. He has adopted the mindset to treat all patients as if they were his family members and goes out of his way to make sure all patients get the level of care they truly deserve. He is a valued member of the clinical team who works closely with the physician staff on medication management. He enjoys educating patients and caregivers of psychiatric disease states and the psychotropic medications used to treat these diseases states. Kevin has worked on many clinical initiatives during his time at West Oaks that have led him to serve on the pharmacy advisory board for a healthcare computer system. Currently, he is helping to develop clinical enhancements for another healthcare computer system to improve compliance with TJC Medication Management requirements.
During his 15-year tenure as Director of Pharmacy at West Oaks Hospital, Kevin has been recognized by Comprehensive Pharmacy Services with multiple awards for service and dedication. In 2008, he was recognized as the Director of the Year for the Behavioral Division. Also, in 2016, he was awarded the Boscoe Godfrey Heart and Soul Award for going above and beyond to provide patient care in a disaster situation.
Kevin is a native Houstonian and is a member of APhA and ASHP pharmacy professional organizations. He received his Bachelor of Pharmacy degree from Texas Southern University in 2000.
Carol Hardwick
Chief Nursing Officer
Carol Hardwick
Chief Nursing Officer
Carol Hardwick (CJ) earned her BA in Operations Management at Crichton College in Memphis, Tennessee. She later attended nursing school at Baptist College of Health Sciences, earning her BSN; and Walden University, completing the MSN-Leadership and Management program. CJ is entering seventeen years of nursing service; fourteen years as leader in Med. Surg. Oncology and Hospice.
Combining her unique clinical leadership and network operations skillset, CJ joined a large insurance managed care plan, serving as Network Administrator for West Tennessee, where she spent time fine tuning skills in risk management; IPA/POD/ACO development; and Shared-Saving models.
CJ Hardwick is a recent resident of Houston, Texas; native of Memphis, Tennessee; and passionate member of Alpha Kappa Alpha Sorority, Incorporated.
Danielle Green
Director of Intake & Assessments
Kim Douglas
Director of Case Management
Jim White, MBA, LCDC
Director of Military Services
Jim White, MBA, LCDC
Director of Military Services
Jim White has been providing services in the Substance Abuse and Mental Health fields for more than 30 years. He has more than 15 years of service at West Oaks Hospital in multiple positions. He currently serves as the Director of Military Services for West Oaks Hospital.
Jim initiated and currently leads the West Oaks Hospital Patriot Support Center of Excellence. The Program is dedicated to providing care Veterans and Active-Duty members of the United States Armed Forces. Many of these Veterans have suffered extensive wounds from combat during the many years of warfare that our Nation has endured.
Jim is committed to serving the men and women who have made significant sacrifices while serving in the in the United States Armed Forces. He is driven by the belief his current role provides an opportunity to give back for the profound impact the Military had on his own pathway through life.
Trence M., CTRS
Director of Recreational Therapy
Trence M., CTRS
Director of Recreational Therapy
Trence M. joined West Oaks Hospital in 2017 as Director of Recreational Therapy. Trence is a native of Louisiana and graduated from Grambling State University in Recreation Therapy. Trence is currently enrolled in the Master’s program with a focus on Health Care Administration at Louisiana State University Shreveport to continue to advance his knowledge of the industry and processes to help meet the needs of patients and organizations in the future.
Having mostly worked in physical medicine – adaptive sports and physical exercise, Trence also worked with other individuals across the disability spectrum. His therapeutic niche and passion brought him into behavioral health in 2015.
Trence is a visionary with a very creative approach to addressing the needs, symptoms, and diagnosis of persons with mental and substance abuse disorders with leisure and recreational tools. Trence has created curriculums and tons of original evidenced based programs geared towards healing from trauma, practicing sobriety, increasing self-esteem, leisure based coping skills, sublimation, and instilling determination and discipline to help pts evolve.
Trence believes heavily in impactful patient experiences from a therapeutic modalities approach that allows the patient to adopt a new perspective, enabling them to become an active participant in their own recovery.
Trence spends his free time working with at risk youth in the community, writing books (2x Author), sports, traveling, fishing, music, activism, and entrepreneurship.
Yvette O’Neal
Director of Business Development
ShaDonna Martin
Director of Clinical Services
Charles Estes
Human Resources Director
Charles Estes
Human Resources Director
Charles Estes is a human resources professional with over 15 years of progressive human resources experience at West Oaks Hospital. Prior to joining the West Oaks family, he started his professional career at IntraCare Hospital Medical Center and served as an Executive Assistant for 6 years. Charles earned many accolades during his tenure by providing excellent service and always going above and beyond. Earning the MVP Joint Commission Preparedness award was most memorable and rewarding.
Charles has worked in numerous positions at West Oaks Hospital; Human Resources Coordinator, Medical Credentialing Coordinator, Human Resources Generalist, Senior Human Resources Generalist, Human Resources Supervisor and mostly recently promoted to the Director of Human Resources. One of Charles’ goals for 2024 is to the lead the HR Best team to become number one in recruitment and retention for our division by developing effective recruitment strategies and fostering a positive work culture.
Charles holds a bachelor’s degree in business-Human Resources Management from Western Governors University. Charles is committed to providing service excellence at all times with a positive mindset and is passionate about promoting diversity and inclusion in the workplace. Outside of work, he enjoys spending time with his family, exploring new cuisines, grilling, retro video gaming and watching movies.
Alethia Francis
Director of Performance Improvement
Namen Iyamu
Director of Risk Management
Chamara Tarry
Director Of Medical Records
It’s a New Day
Serving children, teens and adults for more than 40 years.
