Ashley attained a Masters in Healthcare Administration from Bellevue University in Nebraska. She is a member of the American College of Healthcare Executives (ACHE) and is a Certified Lean Six Sigma Yellow Belt. Ashley was appointed by the Governor of Nebraska as a member of the Behavioral Health Advisory Committee for Mental Health in 2019. She is also an appointed member of the Texas Hospital Association Quality and Patient Safety Council for 2023.
Ashley is a native Texan and an avid Dallas Cowboys fan. She enjoys spending time with her family and reading fiction novels in her free time.
Dr. Shoaib has participated in medical missions to Kosavo and Kashmir, helping people traumatized by war and earthquake, respectively. He also volunteered at Houston Shifa Clinic, a faith based organization that helps indigent people, with healthcare needs.
Currently, he is the Medical Director at West Oaks Hospital. Dr. Shoaib treats patients with depression, anxiety disorders, bipolar disorder, schizophrenia, PTSD, ADHD, and substance abuse disorders.
Paul manages the West Oaks Business Office and is continually looking to improve operational efficiencies. Paul enjoys knowing that all financial decisions that better West Oaks positively impact our patients. His newest passion project is managing the financials for Behavioral Health Connections in the Houston and Dallas markets, allowing him to make an even larger impact than he already is in mental healthcare.
Paul is an Alexandria, Louisiana native and received his Bachelor of Science in Accounting from Louisiana College in 1983.
Monique completed her MBA in 2018 and has held roles in Revenue Cycle Management and Consulting, as well as a Director of Patient Access, responsible for nine points of entry to include the ER, Endoscopy Center, Admissions, Diagnostic Imaging, Oncology/Radiation Oncology, Inpatient Pre-Cert, registration, scheduling, and insurance verification.
Monique’s background in Operations management coupled with her passion for innovation in the workplace drives her to seek out new efficiencies and process improvement through root cause analysis. Seeing herself as a utilitarian, Monique believes that by focusing on outcomes that produce the greatest good for the greatest number, in the end, will make the most significant and positive impact toward organizational success.
Monique enjoys spending time with her family, planning annual family trips and seeking out new learning opportunities.
Cassie advanced to Director of Outpatient Services in 2022 where she manages the daily operations of the Katy Excel Center and Hornwood Outpatient Clinic. Creating opportunities to learn about West Oaks are what drives her on a daily basis. “People deserve the best mental health care the first time around and we have it.” Cassie is an avid volunteer in the communities West Oaks Hospital and the outpatient clinics serve. Cassie is a former recipient of the distinguished honor of ‘Volunteer of the Year’ for Katy area Chamber of Commerce and has received the ‘Beacon of Light Award’ for the Fort Bend County Mental Health Association. Other volunteer activities are American Heart Association, American Cancer Society and NAMI.
Colleen’s favorite age group to work with are the adolescents. Every Saturday, there are multi-family groups conducted on the children’s and adolescent units for parents and caregivers so that they may participate in groups that educate them on mental health issues and ways to be supportive.
Colleen has two licenses—a Licensed Professional Counselor Supervisor, and a Licensed Marriage and Family Therapy Supervisor. She is a strong believer in approaching problems from the systemic perspective by involving families and support systems, and using Cognitive-Behavioral Therapy approaches. Colleen believes in the importance of physical exercise as a way to help with depression and mood issues as well as an overall sense of well being.
Colleen was instrumental in starting school on campus, provided by Houston Independent School District for ages 5-17 years of age, which began in February, 2018. Colleen overseas the programming on each unit which includes group therapy, recreational therapy, music appreciation, art appreciation, Zumba, yoga, and pet therapy. Colleen is in the process of starting a “Trauma Track” for those patients who have suffered from trauma.
Colleen is a native Houstonian, and received her Master of Science in Marriage and Family Therapy at Our Lady of the Lake University. Colleen is also a graduate of the LCDC Addiction Studies program from the University of Houston. Additionally, she holds a music degree from the University of Texas at Austin.
During his 15-year tenure as Director of Pharmacy at West Oaks Hospital, Kevin has been recognized by Comprehensive Pharmacy Services with multiple awards for service and dedication. In 2008, he was recognized as the Director of the Year for the Behavioral Division. Also, in 2016, he was awarded the Boscoe Godfrey Heart and Soul Award for going above and beyond to provide patient care in a disaster situation.
Kevin is a native Houstonian and is a member of APhA and ASHP pharmacy professional organizations. He received his Bachelor of Pharmacy degree from Texas Southern University in 2000.
Earning herself an Excellence in Nursing award through the Good Samaritan Foundation, Nichelle led teams and new support models to improve Patient Experience, increasing patient volume, and increase staff development.
Some of Nichelle’s leadership successes have been improving HCAHPS patient care experience and employee engagement scores. She establishes strong relationships with staff, physicians, and essential services colleagues to promote a healthy and team- centered work environment. She implemented transformative care delivery for performance improvement and improve patient outcomes.
Nichelle received her Bachelor of Science in Nursing from Prairie View A&M University and went on to receive a Master of Science in Nursing Leadership and Administration from Colorado Technical University. Nichelle is currently enrolled in the Doctoral program with a focus in Nursing Executive Leadership at Arkansas State University.
Nichelle is a member of the American College of Healthcare Executives, American Organization for Nursing Leadership, American Nurses Association, Prairie View Nurses Alumni Association, and Greater Houston Society for Healthcare Risk Management.
Nichelle is a wife and mother of 4. In Nichelle’s spare time she enjoys jogging, fishing, reading, and spending time with grandkids.
Combining her unique clinical leadership and network operations skillset, CJ joined a large insurance managed care plan, serving as Network Administrator for West Tennessee, where she spent time fine tuning skills in risk management; IPA/POD/ACO development; and Shared-Saving models.
CJ Hardwick is a recent resident of Houston, Texas; native of Memphis, Tennessee; and passionate member of Alpha Kappa Alpha Sorority, Incorporated.
Kim enjoys a hands-on approach with the patients, family members, and community providers. “I try to always focus on treating others how I would like for myself and my family to be treated if I were in need of services”. Since joining the West Oaks team, Kim has been an active participant in the Service Excellence employee engagement program. She is also working on improving patient satisfaction and has been named the “hospital cheerleader” for excellence.
Kim is a Louisiana native, but she also considers the state of Georgia as home. She received a Bachelor of Arts in Criminal Justice from Alcorn State University and a Master of Arts in Counseling and Guidance from Louisiana Tech University.
Dezaree’ has over 7 professional years of experience in Behavioral Health and has been a business owner for the past 7 years as well. As an entrepreneur and Licensed Clinical Social Worker, Dezaree’ fell in love with the Admissions Department. Seeing patients’ initial presentation transition to an effective discharge and being that helpful resource for them at that moment in time is very rewarding. Being able to successfully drive census in an upward direction is also rewarding. Dezaree’ has aspirations of holding a Chief level position. She accepted the Admissions Director position at West Oaks Hospital to work with all ages and populations, including Substance Abuse and Detox programs. West Oaks has been a pillar in the community for 40 years and Dezaree’ seeks to gain valuable experience and longevity with the company. Dezaree’ looks forward to carrying the torch with current leadership and providing service excellence!
Jim initiated and currently leads the West Oaks Hospital Patriot Support Center of Excellence. The Program is dedicated to providing care Veterans and Active-Duty members of the United States Armed Forces. Many of these Veterans have suffered extensive wounds from combat during the many years of warfare that our Nation has endured.
Jim is committed to serving the men and women who have made significant sacrifices while serving in the in the United States Armed Forces. He is driven by the belief his current role provides an opportunity to give back for the profound impact the Military had on his own pathway through life.