Leadership Team2019-01-29T10:51:18-05:00

Our Team

Mandy Westerman
Mandy WestermanLCSW, CEO
Mandy first came to West Oaks Hospital in early 2016. In her two years here, as CEO, she has motivated and coached her team to continually improve quality of care, patient-centered culture, and hospital efficiencies. Mandy has more than 15 years of experience in the mental health field. Formerly, she has held positions such as Director of Clinical Services as well as a Regional Crisis Team Supervisor.

Mandy is passionate about caring for the mental health population and encouraging her staff to provide the best patient-centered care. When Mandy first arrived at West Oaks, she focused on improving West Oaks’ culture to start and end with thinking about our patients. There is rarely a day she is not seen on at least one of the units as she likes to lead her hospital knowing the ins and outs of our patients’ journeys. She leads the way on various hospital improvements to elevate patient stays so hospital aesthetics match the top care and programming patients already receive. Mandy also seeks to elevate mental health programming with the help of her staff through alternative programming classes like yoga, pet therapy, music appreciation, and art appreciation. She is a strong advocate for leadership and team building. She encourages her team to mentor other mental health professionals in the community as well as students aspiring to be mental health professionals.

Mandy grew up in Trenton, Tennessee. She received her Master of Social Work from the University of Tennessee in 2005 and has held her LCSW since 2011.

Dr. Arif Shoaib
Dr. Arif ShoaibMedical Director
Dr. Shoaib was born in Karachi, Pakistan. He graduated from Sind medical College Karachi. He conducted research at UT Houston, on Schizophrenia, Bipolar disorder and Depression. He has authored several papers on depression, anxiety and bipolar disorder. He completed his internship in psychiatry at Duke University in Durham, NC, General Adult Psychiatry at Baylor College of Medicine-Houston, and Fellowship in Child and Adolescent Psychiatry at UT Houston. After completing training at UT Houston, he worked as medical director of the children’s unit for two years.

Dr. Shoaib has participated in medical missions to Kosavo and Kashmir, helping people traumatized by war and earthquake, respectively. He also volunteered at Houston Shifa Clinic, a faith based organization that helps indigent people, with healthcare needs.

Currently, he is the Medical Director at West Oaks Hospital. Dr. Shoaib treats patients with depression, anxiety disorders, bipolar disorder, schizophrenia, PTSD, ADHD, and substance abuse disorders.

Paul Veillon
Paul Veillon CFO
Paul joined West Oaks in 2015 as Chief Financial Officer. During his time here, Paul has headed numerous financial initiatives and assisted with several capital improvements such as the cafeteria renovation and the remodel of unit 9 to improve patient’s stay while at West Oaks. Paul brings 35 years of experience in healthcare finance to West Oaks.

Paul manages the West Oaks Business Office and is continually looking to improve operational efficiencies. Paul enjoys knowing that all financial decisions that better West Oaks positively impact our patients. His newest passion project is managing the financials for Behavioral Health Connections in the Houston and Dallas markets, allowing him to make an even larger impact than he already is in mental healthcare.
Paul is an Alexandria, Louisiana native and received his Bachelor of Science in Accounting from Louisiana College in 1983.

Michael W. Warren Sr.
Michael W. Warren Sr.Chief Nursing Officer
Michael W. Warren, Sr. is the Chief Nursing Officer (CNO). He is a healthcare professional with 33 years of nursing experience, which includes 9 years of executive experience. Michael joined West Oaks Hospital in 2007 serving in various capacities to include the Performance Improvement (PI) Director and Risk Manager. In January of 2016, he assumed the role as CNO were he has successfully led the nursing staff in obtaining the organization’s vision, utilizing transformational leadership principles for improving the delivery of care systems to increase positive patient outcomes.

He is a change agent and is dedicated to improving delivery of care systems to meet the Affordable Care Act demands for safe and quality care. He promotes and supports change through the use of teams and collaboration, evidence- based practice, quality improvement, innovation, health informatics, and advanced technology. In addition, he is committed to creating an environment that supports professional growth, changing the professional nurses’ image, and creating a culture of safety for patients and nurses.

Michael is a native of Wells, Texas and received his Bachelor of Science degree in nursing from Colorado Technical University.

Jaclyn Gallagher, MBA, MSBA
Jaclyn Gallagher, MBA, MSBACOO in Training
Jaclyn joined West Oaks as a COO in Training mid-2018. Jaclyn is new to mental health but has held various management roles in the transportation and property management industries. She is looking forward to learning from the West Oaks staff and bringing her personal management style to the team.

In her new role, Jaclyn focuses on raising awareness and confronting the stigma around mental health by working with marketing on social media campaigns. Jaclyn is a strong believer in building teams where individuals highlight and cultivate each other’s strengths. Furthermore, she advocates for data-informed decisions to drive business and lead to better patient care.

Jaclyn is a Sacramento, California native and received her Master of Business Administration and her Master of Science in Business Analytics from Arizona State University in 2018.

Allyson Medina, LMFT, LPC
Allyson Medina, LMFT, LPCDirector of QA/PI, Compliance, HIM, and Dietary
Allyson Medina started with West Oaks in 2013 and became the Director of Quality Assurance and Performance Improvement in 2015.

Allyson is passionate about using data to help drive and sustain measures of process improvement and to help provide quality care. Allyson enjoys utilizing a collaborative approach with new processes and working with all of the leadership team to ensure that the facility is maintaining compliance with regulatory agencies and state regulations. She is passionate about helping shape a culture of positive change at West Oaks Hospital.

Allyson was born and raised in Houston, Texas and received her Bachelor of Arts in Psychology from The University of Texas at Austin. Then, in 2010, Allyson received her Master of Arts in Marriage and Family Therapy from St. Mary’s University in San Antonio, Texas.

Cassie Richter
Cassie RichterDirector of Business Development
Cassie originally joined West Oaks Hospital in 2004 assisting with the opening of outpatient satellite clinics and held the position of Director. In 2016, Cassie became the Director of Business Development for West Oaks Hospital. Cassie is a passionate member of the West Oaks Team, believing in the treatment and experience West Oaks has provided for over 30 years and continues to provide. Since joining West Oaks as the Director of Business Development, she and her team have carried the message to the community and to providers that “It is a New Day at West Oaks”.

Creating opportunities to learn about West Oaks are what drives her on a daily basis. “People deserve the best mental health care the first time around and we have it.” Cassie is an avid volunteer in the communities West Oaks and our outpatient clinics serve. Cassie is a former recipient of the distinguished honor of “Volunteer of the Year” for Katy area Chamber of Commerce and has received the ‘Beacon of Light Award’ for the Fort Bend County Mental Health Association. Other volunteer activities are American Heart Association, American Cancer Society and NAMI.

Cassie has been in Business Development for 18 years and has a background in Internal Medicine Nursing and Adult Education.

Colleen Paxton, MS, LPC-S, LMFT-S, NCC
Colleen Paxton, MS, LPC-S, LMFT-S, NCCDirector of Clinical Services for Inpatient
Colleen first worked at West Oaks from 2005-2006, as a therapist. After 6 years working in another mental health facility, she returned to work in October, 2012, as a therapist and then became the patient advocate. In August, 2014, she became the Director of Clinical Services for Inpatient. Colleen is very passionate about her work and the populations she serves. She takes a very “hands on” approach with the patients by meeting with them, conducting family therapy, and offering compassion and understanding. She strives to educate her patients and their families as well as the public about mental illness and ways to better understand and support them. Colleen has given presentations for school districts, colleges, and recently presented at the state NAMI convention on the topic, “The Physiological and Psychological Effects of Trauma.”
Colleen’s favorite age group to work with are the adolescents. Every Saturday, there are multi-family groups conducted on the children’s and adolescent units for parents and caregivers so that they may participate in groups that educate them on mental health issues and ways to be supportive.

Colleen has two licenses—a Licensed Professional Counselor Supervisor, and a Licensed Marriage and Family Therapy Supervisor. She is a strong believer in approaching problems from the systemic perspective by involving families and support systems, and using Cognitive-Behavioral Therapy approaches. Colleen believes in the importance of physical exercise as a way to help with depression and mood issues as well as an overall sense of well being.

Colleen was instrumental in starting school on campus, provided by Houston Independent School District for ages 5-17 years of age, which began in February, 2018. Colleen overseas the programming on each unit which includes group therapy, recreational therapy, music appreciation, art appreciation, Zumba, yoga, and pet therapy. Colleen is in the process of starting a “Trauma Track” for those patients who have suffered from trauma.

Colleen is a native Houstonian, and received her Master of Science in Marriage and Family Therapy at Our Lady of the Lake University. Colleen is also a graduate of the LCDC Addiction Studies program from the University of Houston. Additionally, she holds a music degree from the University of Texas at Austin.

Danielle Green, RN
Danielle Green, RNDirector of Intake & Admissions, Private Safety/Security and Private Branch Exchange
Danielle Green is the Director of Intake & Admissions at West Oaks Hospital. Danielle joined the West Oaks Hospital team in 2012 where has been instrumental in utilizing creative innovation as well as her strong leadership skills to streamline her department’s operations to parallel that of the hospital’s mission, values, and vision.

A native of Houston, Danielle has worked across multiple medical disciplines as well as served in many capacities. She has worked with acute geriatrics to wound care to psychiatric inpatient care; Danielle is certainly very versatile and multifaceted. With over seven years as a Registered Nurse and over 20 years as a medical professional, Danielle has proven her natural niche for patient care as well as her affinity for leadership.

Jennifer Card, LPC, LCDC
Jennifer Card, LPC, LCDC Director of Risk Management
Jenn joined West Oaks in the fall of 2015, and joined the West Oaks leadership team in 2018 as the Director of Risk Management. She began to develop a passion for forensic psychology and mental health in 2009, volunteering as a panel speaker to adolescents regarding topics from substance abuse to dating violence and childhood trauma. Jenn has also participated in community trainings of the Drug Enforcement Agency as a panel speaker.

Jenn started her career working as a therapist with adolescents who were involved in the Juvenile Justice System. In her role as Risk Manager, Jenn has a strong focus on patient safety, and is continuously looking to improve the patient experience. Her former roles include Unit Therapist, Patient Advocate, and Quality Improvement Analyst.

Jenn is a native Houstonian. A graduate of The University of Houston, Jenn received her Master in Counseling Psychology in 2014. She is currently a Licensed Professional Counselor and a Licensed Chemical Dependency Counselor.

Kevin Simmons, RPh
Kevin Simmons, RPh Director of Pharmacy
Kevin joined West Oaks Hospital in 2003 as the Director of Pharmacy. Kevin has a deep and profound passion to provide excellent patient care. He has adopted the mindset to treat all patients as if they were his family members and goes out of his way to make sure all patients get the level of care they truly deserve. He is a valued member of the clinical team who works closely with the physician staff on medication management. He enjoys educating patients and caregivers of psychiatric disease states and the psychotropic medications used to treat these diseases states. Kevin has worked on many clinical initiatives during his time at West Oaks that have led him to serve on the pharmacy advisory board for a healthcare computer system. Currently, he is helping to develop clinical enhancements for another healthcare computer system to improve compliance with TJC Medication Management requirements.

During his 15-year tenure as Director of Pharmacy at West Oaks Hospital, Kevin has been recognized by Comprehensive Pharmacy Services with multiple awards for service and dedication. In 2008, he was recognized as the Director of the Year for the Behavioral Division. Also, in 2016, he was awarded the Boscoe Godfrey Heart and Soul Award for going above and beyond to provide patient care in a disaster situation.

Kevin is a native Houstonian and is a member of APhA and ASHP pharmacy professional organizations. He received his Bachelor of Pharmacy degree from Texas Southern University in 2000.

Kim Douglas
Kim DouglasDirector of Utilization Review
Kim came to West Oaks in 2012 and is the Director of Utilization Review. Her background in psychiatric care and case management is extensive with more than twenty years’ experience. Kim is passionate about safe discharge planning, patient care, and making sure patients receive the time they need to recover by getting patient days authorized with insurance providers.

Kim’s approach as a leader is to be a role model. She never asks something of her staff member that she would not be able and willing to do as well. Kim has high expectations of herself and even higher expectations for herself. Yet, team expectations are constantly met as the Utilization Review Department is a fantastic and highly-skilled department. She believes that team bonding activities are important and her team has lunch together at least once a week.

Kim is a Huntsville, Texas native and she graduated from Sam Houston University with a Bachelor of Science in Criminology.

Krishna Payne, SPHR, SHRM-SCP
Krishna Payne, SPHR, SHRM-SCPDirector of Human Resources
Krishna joined West Oaks Hospital in 2015 as the Director of Human Resources. She is a respected human resources leader and change agent with over 3 decades of experience in healthcare. Since joining West Oaks, she has created an employee engagement program; implemented a competitive compensation structure; and developed a robust employee activities and recognition program.

These programs and the many other HR initiatives are designed to hire, develop, recognize, reward, retain and empower the best staff. Under Krishna’s leadership of HR, the hospital enjoys one of the highest employee retention and employee engagement rates among the UHS Texas region. She has a passion to help the people who help the patients.

Krishna is a proud native Houstonian and graduate of the University of Houston –Main Campus. She is a certified senior human resources professional and mediator.

Tameka Palmer, MS, LPC
Tameka Palmer, MS, LPCDirector of Outpatient Services
Tameka Palmer became the Director of Outpatient Services at West Oaks Hospital in 2018. She joined the hospital in 2011 and has over 7 years of experience in the mental health field which include inpatient setting, intake department, outpatient setting, residential treatment centers, private practices, and in the communities working with children, adolescents, and adults struggling with mental health and/or substance abuse addictions.

Tameka utilizes a holistic and systemic approach in the treatment process, which is also reflected in her leadership style. She is a strong advocate for mental health and substance abuse resources within the communities. She also has a passion for building resources, improving processes and creating positive patient outcomes.

Tameka is a native of Jasper, Texas and received her Master of Science in Psychology, Marriage and Family Therapy, in 2011 at Our Lady of the Lake, San Antonio.